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See where the gaps are — and who fills them.
Independent managers told us what their current setup still can't do. Here's how the three common approaches handle each one.
The five things managers told us their software couldn't do
- 01
Message tenants directly
A built-in conversation with every tenant — threaded, searchable, attached to their unit. No more texts on your personal phone or emails you can't find later.
- 02
Generate leases and legal documents
Create leases, renewals, late-rent notices, and eviction-related notices from state-specific templates, pre-filled from the tenant and unit record. Every document is saved to the file it belongs to.
- 03
Payments that actually clear
A rent ledger you can trust: every payment attempt, success, or failure is logged with a timestamp and reason, and you're notified the moment one doesn't go through.
- 04
Track owner-initiated repairs and upgrades
Log major work you start — new flooring, electrical, roofing — with cost, contractor, dates, photos, and warranty. Build a permanent capital history for every property.
- 05
Document periodic inspections
Schedule move-in, move-out, and routine inspections. Walk the unit with a checklist and photos on your phone; the report saves to the unit and can be shared with the owner or tenant.
| Capability | Spreadsheets | Enterprise software | Keyloma |
|---|---|---|---|
| Direct tenant messaging | Personal phone | Portal announcements | Threaded chat per tenant |
| Lease & legal document generation | Word templates | Add-on or third party | Built in, state-specific |
| Failed payment visibility | Delayed | Instant alert with reason | |
| Owner-initiated repair log | |||
| Inspection reports with photos | Add-on | Built in |
See it against your portfolio
We will walk through Keyloma using the workflows your team runs today.
