Privacy Policy

1. Introduction

Keyloma is owned and operated by Position Rank Agency LLC. All messaging services and platform operations are managed by Position Rank Agency LLC.

Keyloma is a software platform that provides tools enabling property managers to run their portfolios, including communicating with residents and owners, with email and SMS messaging features.

Welcome to Keyloma (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

We may collect the following types of information:

Personal Information: name, email address, phone number, and billing address provided during account registration.

Business Information: company name, team member details, and the portfolio records you enter into the platform — property and unit details, resident and owner records, leases, payments, maintenance requests, and documents.

Usage Data: information about how you interact with the application, including pages visited, features used, and session duration.

Device Information: device type, operating system, browser type, and notification tokens.

Photos and Documents: images and files uploaded as part of your records, such as maintenance photos, inspection photos, and tenant documents.

3. How We Use Your Information

To provide, operate, and maintain the application.

To manage your account and provide customer support.

To send notifications, reminders, and service updates.

To process payments and generate reports for your business.

To generate AI recommendations and summaries inside your own organization. AI features operate on your organization's data only.

To improve our services and develop new features.

To comply with legal obligations.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating our platform (e.g., cloud hosting, email delivery, SMS delivery, payment processing, and notification services). These providers are bound by contractual obligations to keep your information confidential.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

6. Security

We implement industry-standard security measures including encryption, secure authentication, and role-based access controls to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request deletion of your data.

Opt out of marketing communications.

Withdraw consent for data processing.

8. SMS/Text Messaging

Keyloma is a software platform owned and operated by Position Rank Agency LLC that enables property managers to communicate with their residents, owners, and staff via SMS messaging.

Keyloma does not send messages directly to consumers. Messages are sent by the property management businesses using our platform.

Consent to Receive Messages

Residents and other recipients may receive SMS messages from businesses using Keyloma only after providing explicit consent directly to those businesses. Consent to receive SMS messages must be obtained separately and is not a condition of purchase or use of services.

Types of Messages

Messages may include, but are not limited to:

Rent reminders

Maintenance updates

Inspection and appointment reminders

Document and lease notifications

Customer support communications

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by:

Replying STOP to any message you receive

Contacting the business that sent you the message

For assistance, reply HELP.

Message Frequency and Rates

Message frequency may vary depending on the business and your interactions with them. Message and data rates may apply.

Data Usage

Phone numbers and messaging data are used solely for communication purposes and are not sold or shared with third parties for marketing purposes.

9. Notifications

We may send notifications related to your portfolio, reminders, and updates. You can disable notifications at any time through your device settings or within the application.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last updated” date at the top of this page. Continued use of the application after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@positionrank.com.