Maintenance requests
Tenant maintenance requests arrive by text, voicemail and hallway conversations.
Residents submit requests with photos or video from their phone, and each one arrives already attached to the right unit. Your team triages, assigns a vendor and tracks the work order to completion.
What it costs you
Unstructured requests create duplicate work and missed issues.
Without a standard intake, urgent leaks get buried under casual texts, and your team wastes time chasing details residents already gave you.
- Requests scattered across personal phones
- No photo evidence of the actual problem
- Urgent issues mixed with low-priority asks
- No clear status for residents or staff
How Keyloma solves it
Every request arrives structured, attached and traceable.
Keyloma lets residents submit maintenance with photos and video, then ties each work order to the unit, tenant and vendor until it's done.
- Photo and video capture with suggested category and urgency
- Work orders tied to unit, tenant and vendor
- Status and activity visible to everyone who needs it
- Residents track progress without calling the office
See it against your portfolio
We will walk through Keyloma using the workflows your team runs today.